Refund & Returns Policy
We offer a generous 180-day period from the date your order is shipped for you to try our product and experience its benefits. We are confident that, like many of our satisfied customers, you’ll find great value in the product and will want to reorder when you’re ready.
We recommend giving the product enough time to work before considering a refund, as it may take some time to produce visible results. However, if the product doesn’t meet your expectations, you can easily request a refund within the 180-day guarantee period.
To initiate your refund, please follow these 3 simple steps:
Check the Guarantee Period
Make sure you’re within the 180-day guarantee period from your order’s shipping date. You can find the shipping date in your order confirmation email or on the packing slip.Request a Refund
Send an email with “Refund Request” in the subject line to ensure it reaches the right team. Please include your request and any relevant information in the body of the email.Return Your Product
Mail all bottles, whether opened or unopened, to the return address listed below. You do not need a return label, but you will need to cover the return shipping cost. Please email us the tracking number for your return to expedite the process.
Return Address:
P.O. Box 90129
Lakeland, FL 33804
United States
Before returning your product, make sure to contact our support team and receive confirmation from one of our agents. Not doing so may result in delays or complications with processing your return.
Once we receive and verify your returned items, a full refund will be issued. You will receive an email confirmation when your refund is processed. Please allow 5-10 business days for the refund to appear on your financial statement.
Contact Us
If you have any questions or need assistance with the refund process, feel free to contact us via email at: support@getprostazen.com.
